Analyzed Net Promoter Score (NPS) surveys to identify trends and areas for improvement by categorizing feedback into key themes using keyword analysis in Excel. Organized the data into a pivot table for streamlined analysis, enabling clear identification of patterns and insights. Leveraged the pivot table to create data visualizations, including bar graphs, to present findings in a comprehensive and actionable format. Delivered these insights to the Social Media Manager and Vice President of Customer Experience, providing data-driven recommendations to enhance customer satisfaction and experience strategies.