Results-driven Marketing and Management Information Systems graduate with experience in merchandising operations, digital marketing, social media strategy, and data analysis. Proven ability to manage cross-functional projects, optimize operational processes, and leverage data to support business decisions. Passionate about improving efficiency, maintaining data accuracy, and delivering exceptional customer experiences in fast-paced retail environments.

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Currently serving as a Merch Admin at Fanatics, where I partner with vendors and cross-functional teams to support new product introductions, maintain accurate product data, manage inventory and work order processes, and track delivery performance to ensure successful product launches. I provide operational support to Assistant and Associate Buyers while collaborating with internal and external partners to streamline merchandising workflows and resolve issues efficiently.

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Previously, as a Social Media Specialist at Fanatics, I earned MVP recognition within my first six months by managing customer engagement across more than 900 social media channels, analyzing NPS and social sentiment data to identify process improvements, and supporting earned media reporting through Excel-based performance tracking. Before joining Fanatics, I served as a Digital Specialist at OrthoLync, maintaining a 99% customer satisfaction rate while contributing to a 5% increase in social media growth through strategic digital engagement.

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Proficient in Microsoft Excel (including pivot tables, reporting, and data analysis), SQL, Tableau, Google Analytics, HubSpot Email Marketing, and Drift Conversational Marketing. Eager to leverage my analytical, operational, and problem-solving skills to drive business performance and contribute to organizational success.