Currently excelling as a Social Media Specialist at Fanatics, achieving MVP status in the first 6 months. Adept at maintaining brand identity and reputation through proactive engagement with customers. Experienced in resolving customer inquiries and issues, consistently ensuring a positive brand image. Previously served as a Digital Specialist at OrthoLync, demonstrating a 99% satisfaction rate in resolving customer issues and contributing to a 5% growth in social media platforms. Skilled in Google Analytics, HubSpot Email Marketing, SQL, Drift Conversational Marketing, and Tableau Software. Strong leadership background in collaborative marketing strategy development and website redesign. Passionate about data analytics and visualization, with advanced skills in Microsoft Excel, and eager to further develop in this direction in my career. I am pursuing a masters degree in marketing analytics at the University of South Florida to continue to improve my skills.